1. Bookings:

  • Confirmation of booking is subject to full payment, on or before arrival.
  • Checking- in is subject to client producing reservation number and personal identification documents, on arrival.
  • Rates are dependent on availability and subject to change based on currency fluctuations.
  • Children under 12 stay free in family rooms. ( maximum 2 children per room)
  • Check in time - 14h00 and Check out - 11h00. Any changes are subject to prior approval and confirmation by the General Manager and may attract an additional charge, at the discretion of the GM.
  • Rates are charged per room per night, including breakfast. Management reserves the right to change method of charge, in the case of group bookings.
  • The institution will be not be held liable for loss, theft, or damage to any personal property of the client.
  • Smoking Policy: All our rooms are non-smoking rooms. As per SA Law, there are designated smoking areas, outside the hotel.
  • Pool: Children under the age of 12 are not allowed the use of the pool, without adult supervision.
  • NO alcohol allowed on the property.

2. Payments:

  • Full payment before arrival, secures booking.
  • 50 % Deposit required upon confirmation of booking.
  • Payments by EFT or card only.
  • No cash payments accepted.
  • Credit card used to confirm payment, is required to be produced, on arrival, for purposes of authentication.

3. Cancellation Policy:

  • 14 Days – 10 % of booking
  • 3 Days – 15 % of booking
  • No cancellation – 50 % booking fee

 

*** The South African Consumer Act clearly dictates that full refunds are applicable in the event of Death or certified hospitalisation. ***